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Shipping & Returns

Minimum Order

Country

District/ Town

Delivery Charge

No minimum order

Uganda

Kampala

Collection only



Gulu

Collection only

Over 300,000 (shillings)

Uganda

Kampala

Free



Gulu

Free



Other

30,000 (shillings)

Over 1,000,000 (shillings)

Uganda

All

Free

Over 550 USD

Kenya

All

50 USD


Sudan

All

50 USD


Rwanda

All

50 USD

Over 1000 USD

Kenya

All

Free


Sudan

All

Free


Rwanda

All

Free

                                                                

                           Other custom duty charges may apply

 

Our returns policy

 

You can return any unwanted items free of charge within 28 days for a refund or replacement. Just take the item and the paperwork from your order in to a Pident branch and we'll refund back to the original payment method.

 

How long does it take to get a refund?

If you've asked for a refund we'll credit the account you used to pay for your order. Please allow up to 14 days for this credit to appear on your account. We'll email you when this happens.

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