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Data Protection

Data Protection

We have made every effort to ensure we protect your personal information. When you buy goods and services from us we record your details to ensure that we can for example:
be certain that any orders you have placed can be processed to completion
contact you in emergencies, such as an urgent product recall
deal with any financial queries

This data will not be used to send marketing offers or shared with any other business other than those identified in our terms and conditions.

Ordering online

Ordering online using your credit card(paypal) details is just as safe as ordering goods over the telephone, if not more so.


A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site.
The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.
Like other wholesalers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to pident-ug.com.

If you are using another person's computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it's possible your e mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.

If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.)

In the future, we may use cookies to personalise our web site, but we will let you know when that happens.

Credit and Debit security assurance

At pident-ug.com you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us.

We are so confident of the security on our site that we back every purchase with our assurance of security. We use encryption to protect all stored personal information (including name and address) and we use a unique key or code to protect all your information as it travels over the Internet.

In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to a certain amount. If your issuer does pass on any of that amount then pident-ug.com will cover your liability up to Ush. 50.000 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at pident-ug.com.

In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

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